Conflict Resolution
Trial of strength between opposed parties or principles e.g. In conflict (with another)
Duration: 1 day
Location: In-House or at SSTS Croydon
Who: For those who have to communicate with people, effectively.
By the end of the course attendees will be able to:
- Describe some common causes of conflict.
- Be aware of 2 forms of communication and how easily it can breakdown.
- Understand a “communication model” and how it can assist in resolving conflict.
- Recognise different patterns of behaviour.
- Recognise warning and danger signs.
- Be aware of the “impact factors”
- Describe the use of distance when dealing with conflict
- Understand the meaning of “reasonable force” in conflict resolution.
Course size: Recommended not more than 15 students
Price: Upon application
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